Contact

Get in touch

We are happy to hear from you — whether product questions, partnership opportunities, or just to say hi. Choose the channel most comfortable for you.

How to reach us

Email

General: info@risos.id Admin, data & privacy: admin@risos.co.id Owner: rio@risos.co.id

For quick questions about product and account: 0852-8439-4975. Support team available Mon–Fri, 09:00–17:00 WIB.

Instagram

Follow @risos.id for product updates, research tips, and latest news.

Headquarters

PT Riset Sinergi Sosial Pekanbaru, Riau, Indonesia (Full address available upon request)

Frequently asked questions

How fast is the support response?

For ordinary technical questions, we respond within 1×24 hours on business days. For urgent questions about account or payment, usually less than 4 hours.

Is there an onboarding service?

Yes, for institutional customers. We provide 1-1 or group onboarding sessions with our Customer Success team. Contact info@risos.id to schedule.

Can I schedule a call with the founder?

For strategic discussion or substantial partnerships, the founder's schedule can be arranged. Email rio@risos.co.id with a clear agenda.

Is Risos AI open on weekends?

Email support is monitored Mon–Fri. For urgent issues on weekends, we will respond within 24 hours. The Risos AI platform itself stays active 24/7.

Have strategic questions?

Contact the Risos AI team for deep discussion about partnerships, institutional implementation, or collaboration opportunities.